Customer Service – New Jersey Business Network

Get ready for 10-Digit Dialing

Coming from our member, Tina Lyding of Voicecom Plus, residents of multiple states, including New York and New Jersey, will soon be required to dial all 10 digits to make local calls within their areas code. Many people already have to use 10-digit dialing because of area code “Overlays.” An ‘Overlay’ is a region where more […]

Three Principles of a Successful Automated Attendant

Business Advice / Adam Sroczynski

An automated attendant greeting is the first impression callers have of your company. When designed properly, it helps manage the flow of incoming calls, adds a professional touch and allows staff members to focus on tasks at hand. Your callers are likely to respond positively if your automated attendant is implemented with the following tips

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